Privacy Policy

Hyperganic Biogroup Limited
Last updated: 8 September 2026

Hyperganic Biogroup Limited ("Hyperganic", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you visit hyperganic.nz, purchase our products, or otherwise interact with us. We handle personal information in accordance with the New Zealand Privacy Act 2020.

1. Who we are

Hyperganic Biogroup is a New Zealand company specialising in Bioactive Totarol™ innovation, including our associated product brands. Our contact details are:

Email: [privacy@hyperganic.nz]
Postal address: [COMPANY ADDRESS]
Phone: [PHONE NUMBER]

2. Information we collect

We collect personal information directly from you when you:

Purchase products through our website or our brand websites
Create an account or sign up to our mailing list
Contact us with an enquiry, feedback, or a customer service request
Engage with us on social media
Apply for wholesale, distribution, or partnership opportunities

The information we collect may include your name, email address, phone number, delivery and billing address, order history, and communication preferences. Payment card details are processed securely by our third-party payment providers — we do not store your full card details on our systems.

We also automatically collect limited technical information when you browse our site, such as your IP address, browser type, device information, pages visited, and referring website. This is collected through cookies and similar technologies (see section 6).

3. How we use your information

We use your personal information to:

Process and deliver your orders, and manage returns or exchanges
Respond to your enquiries and provide customer support
Send you order confirmations, shipping updates, and service messages
Send you marketing communications where you have opted in (you can unsubscribe at any time)
Improve our website, products, and customer experience
Meet our legal and regulatory obligations
Detect and prevent fraud or misuse of our services

We will only use your personal information for the purposes it was collected for, or for directly related purposes, unless we have your consent or are otherwise permitted by law.

4. Sharing your information

We do not sell your personal information. We may share it with:

Service providers who help us run our business, such as payment processors, courier and freight companies, email marketing platforms, website hosting, and analytics providers
Our related brands and entities within the Hyperganic Biogroup, for the purposes described in this policy
Professional advisers such as lawyers, accountants, and insurers where necessary
Government agencies or regulators where required or permitted by law

Some of our service providers may be located overseas (for example, cloud hosting and email platforms based in [Australia / the United States / other]). Where we disclose information overseas, we take reasonable steps to ensure it will be protected by comparable privacy safeguards, as required by the Privacy Act 2020.

5. Storage and security

We take reasonable steps to keep your personal information safe from loss, unauthorised access, use, modification, or disclosure. Information is stored on secure servers managed by us or our service providers. We retain personal information only for as long as it is needed for the purposes set out in this policy, or as required by law (for example, tax and accounting records), after which it is securely deleted or anonymised.

6. Cookies and analytics

Our website uses cookies and similar technologies to make the site work properly, remember your preferences, and understand how visitors use our site. We use [Google Analytics / ANALYTICS PROVIDER] to collect aggregated, non-identifying information about site usage.

You can manage or disable cookies through your browser settings, though some parts of the site may not function correctly without them.

7. Marketing

If you have opted in to receive marketing from us, we may send you emails about new products, offers, and news from Hyperganic and our brands. Every marketing email includes an unsubscribe link, or you can contact us at [privacy@hyperganic.nz] to opt out at any time.

8. Your rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of that information if you believe it is wrong

To make a request, contact us using the details in section 1. We will respond as soon as reasonably practicable, and within 20 working days as required by law. We may need to verify your identity before releasing information.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner:

Website: privacy.org.nz
Phone: 0800 803 909

10. Third-party links

Our website may contain links to other websites, including our brand sites and social media platforms. This policy applies only to hyperganic.nz. We encourage you to read the privacy policies of any other sites you visit.

11. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Your continued use of our website after changes are posted means you accept the updated policy.